Our Commitment to Privacy
At Ability in Disability Pty Ltd, we are committed to protecting the privacy, dignity, and confidentiality of every participant, family member, representative, employee, and visitor. We understand the importance of personal information and are committed to managing it in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the NDIS Practice Standards, and other relevant Australian legislation.
What Information We Collect
We may collect personal and sensitive information that is necessary to provide safe, high-quality disability supports, including:
- Name, address, date of birth and contact details
- NDIS participant information and NDIS number
- Emergency contacts and nominated representatives
- Medical history, diagnoses, medications, allergies and health information
- Behaviour support plans, assessments and therapy reports
- Care plans, risk assessments and incident information
- Funding, billing and payment details
- Communication preferences and accessibility requirements
- Employment information (for staff and applicants)
- Information submitted through our website, referral forms or contact forms
We only collect information that is reasonably necessary to provide our services or meet our legal obligations.
How We Collect Information
Information may be collected:
- Directly from you or your authorised representative
- Through referrals from healthcare professionals or Support Coordinators
- From the NDIA, Plan Managers or government agencies where authorised
- Through our website enquiry forms
- During assessments, service delivery and ongoing support
- Via telephone, email or written correspondence
- Through secure electronic systems used to deliver services
Why We Collect Your Information
We collect, use and disclose personal information to:
- Deliver safe and effective disability supports
- Develop personalised care plans
- Meet our obligations as an NDIS provider
- Coordinate services with healthcare professionals and other providers
- Communicate with participants, families and representatives
- Manage appointments, rosters and service delivery
- Process invoices and funding claims
- Comply with legal, regulatory and reporting requirements
- Improve the quality of our services
We will only use your information for the purposes for which it was collected, unless otherwise required or authorised by law.
Website Information
When you visit our website, we may automatically collect limited technical information including:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on our website
- Cookies and similar technologies
This information helps us improve website performance, security and user experience. You may disable cookies through your browser settings; however, some website features may not function correctly.
Sharing Your Information
We treat your information confidentially.
We may share information only where necessary and authorised, including with:
* The National Disability Insurance Agency (NDIA)
* Healthcare professionals involved in your care
* Hospitals and emergency services
* Plan Managers and Support Coordinators
* Allied health providers
* Government authorities where required by law
* Our secure technology providers who assist us in delivering services
We do not sell or trade personal information.
Data Security
Ability in Disability takes reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
We use safeguards including:
* Secure electronic record systems
* Password-protected devices and user accounts
* Encrypted data transmission where appropriate
* Access controls based on staff roles
* Secure document storage
* Staff confidentiality agreements
* Ongoing privacy and cybersecurity training
Accessing or Correcting Your Information
You may request access to the personal information we hold about you or request corrections if you believe it is inaccurate, incomplete or out of date. Requests can be made by contacting us using the details below. We may need to verify your identity before releasing information.
Complaints
If you believe your privacy has been breached, please contact us first so we can investigate and attempt to resolve the matter promptly.
If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
For concerns relating to NDIS services, you may also contact:
NDIS Quality and Safeguards Commission
Website: www.ndiscommission.gov.au
Third-Party Websites
Our website may contain links to external websites. Ability in Disability is not responsible for the privacy practices or content of third-party websites.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our services. The latest version will always be available on our website.
Contact Us
Ability in Disability Pty Ltd
Phone: 08 7123 6683
Website: www.abilityindisability.com.au